Refund Policy

Last updated: November 10, 2026

This Refund Policy applies to the melin online store for customers in the United States.

30-day return window

You may request a return within 30 days after an item is delivered. The item must be unused, in its original condition, and in its original packaging. Include the order number or other proof of purchase.

Starting a return

Contact us before sending an item back. For an eligible return, we cover the return shipping cost and provide return instructions or a prepaid return label. An item sent without an approved request may not be accepted.

Damage, missing items, and order errors

If an item arrives damaged, incomplete, or different from the order, contact us promptly with the order information and clear photographs of the item and packaging so we can review the issue and provide the appropriate next step.

Refund timing

After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment if an order needs to be changed or cancelled. We will try to help, but a change or cancellation cannot be guaranteed. Once an order has shipped, it follows the return process above.

Contact

melin
Email: Support@themalinlife.com
Phone: (410) 493-0232
Mailing address: 386 Griffin St, Santa Fe, NM 87501, United States