FAQ

Last updated: November 10, 2026

This FAQ applies to the melin online store for customers in the United States.

How long does shipping take?

Processing normally takes 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days, and carrier delays can affect estimates.

How do I track an order?

Tracking information is sent to the order email after shipment. Carrier scans can take time to appear.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed. An address change after shipment may be unavailable or unsuccessful.

How do returns work?

Request a return within 30 days after delivery. An eligible item must be unused, in original condition, and in original packaging, with an order number or proof of purchase. We provide return instructions or a prepaid label and cover eligible return shipping.

When will I receive a refund?

After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need more time to post it.

What if an item is damaged, missing, or incorrect?

Contact us with the order number and clear photographs when available. We will review the issue and provide the appropriate next step.

Which payment methods are accepted?

The store configuration does not currently report an active Shopify Payments account or a supported digital wallet. A method is accepted only when the secure checkout displays it. Orders are settled in USD, and checkout shows the complete charge before submission.

How can I contact you?

Email Support@themalinlife.com, call (410) 493-0232, or write to 386 Griffin St, Santa Fe, NM 87501, United States.

Contact

melin
Email: Support@themalinlife.com
Phone: (410) 493-0232
Mailing address: 386 Griffin St, Santa Fe, NM 87501, United States